Frequently Asked Questions
Find answers about shopping, shipping, and returns at GoodGram®. Need more help? Contact our team.
Are returns free?
Yes. GoodGram covers return shipping for merchandise orders placed directly on GoodGram.com, including sale, clearance, and promotional items. There are no restocking or return handling fees. Request your return within 30 days of purchase. Items should be unused, in their original condition and packaging, with all included pieces. See our return policy for details.
How do I request a return label?
Email customersupport@goodgram.com with your order number and the items you would like to return. We will provide a prepaid return shipping label and instructions. Please wait for those instructions before mailing anything back.
Can I return an item I bought on sale?
Yes. Sale, clearance, and promotional merchandise have the same free-return terms as regular-price merchandise.
Is shipping free?
GoodGram offers free expedited shipping. Read our shipping policy and review the delivery information at checkout for your order and address.
Where do you ship?
Our store currently ships within the United States. Enter your delivery address at checkout to confirm availability for your location. Contact our team before ordering if you have questions about a particular destination.
How do I get an update on my order?
Use the order-status link in your confirmation email, or email our customer support team with your order number.
What should I do if my order arrives damaged or incorrect?
Contact us as soon as you notice the issue. Include your order number and a description; photos can help. We will help arrange an appropriate return, refund, or replacement without charging return shipping or return fees.
When will my refund arrive?
We will email you about the status after receiving and inspecting your return. Approved refunds go to the original payment method. Your bank or payment provider may need additional time to post the credit.
How do I choose the right size?
Check the dimensions, selected size, and package contents on the individual product page before ordering. For curtains, measure your window and the intended hanging length. Contact us when you need clarification about panel counts, set contents, or a specific measurement.
How should I care for my purchase?
Follow the care label and product-specific instructions. Materials and finishes vary, so do not assume every item is machine washable or suitable for the same cleaning method.
Can I return a Kate Aurora item purchased from another retailer?
Return purchases made through another retailer to that retailer under its return policy. The GoodGram.com free-return policy applies to orders placed directly with us.